Refund policy

Returns, Resizing & Refunds

We want you to feel confident wearing your In Loving Faith bracelet. If you have a sizing concern or an issue with your purchase, please contact us so we can help.

Approval Required

All returns must be approved before an item is mailed back. Please contact us through our Contact page with your order number and a description of the issue. We will review your request and provide instructions for the next steps.

Sizing Concerns

If your bracelet does not fit correctly, please contact us to discuss resizing or an approved exchange. Returning a bracelet for a sizing adjustment does not qualify it for a refund.

Personalized Bracelets

Personalized bracelets may be resized upon approval, but they cannot be returned for a refund.

Breakage Within 60 Days

If your bracelet breaks within the first 60 days of purchase, please contact us with your order number, a photo, and a description of what happened. Refunds for breakage during this period may be considered upon review and approval.

Refunds

We generally do not offer refunds for sizing concerns, changes of mind, or personalized orders. Refunds are limited to approved claims involving bracelets that break within the first 60 days of purchase.

Once your request is approved, we will provide instructions for returning your bracelet, including any applicable shipping or resizing details.